Refund Policy

We want you to be satisfied with your digital purchase. Please review our refund policy below:

Updated at 14th August, 2024

1. Refund Eligibility

Refunds may be considered under the following circumstances:

• The digital product is unstable or not working.
• You have been mistakenly charged for the same digital product more than once.
• If you do not receive an AWB number from the shipping partner (such as Ecom Express or a similar platform) for a physical product within 24 hours of payment, you are eligible for a refund.
• If you have mistakenly purchased the same physical product twice, you are eligible for a refund.
• Refund requests for digital or physical products must be made within 24 hours of purchase. Refund requests made after this timeframe will not be accepted under any circumstances.
• Refunds for physical products are also subject to the merchant's refund policy after the product is delivered.

2. Refund Process

To request a refund, follow these steps:

• Contact our customer support at support@payervault.com or +91 755 772 3295 within 24 hours of your purchase.
• Provide detailed information about the issue and, if applicable, include supporting evidence such as screenshots or error messages.
• Our support team will review your request and respond with further instructions.

3. Refund Timeframe

Refunds will be processed within 5 - 7 working days after approval. The refunded amount will be credited to the original payment method used during the purchase.

4. Contact Information

If you have any questions about our refund policy, please contact our customer support at support@payervault.com or +91 755 772 3295.